User Manual

User Manual

Want to get to know Juno EMR from the ground up? Check out the user manual(pdf) and get up to speed.

Open with google docs
Help page

Support Portal

We have developed our support knowledge base with common questions and answers from our clients. Submit a ticket or search for solutions! Find thousands of Forms to quickly add to your EMR. The support centre can always be accessed from within your Juno EMR account by clicking the 'help' link in the menu.

Visit support

Training Videos

Do you like watching user videos instead of reading manuals? You're in luck! We've created several how-to and instructional videos for your use.

Go to Youtube


Want to get your hands dirty and play with the real software? We've opened up out demo servers so you can get in and see for yourself.

Access credentials (case-sensitive)
Username demo
Password Demo1234
2nd Level Passcode 1234


Check out what’s happening at the Juno EMR blog. The blog is where our clients can find out about new updates and most of our newsletters also get logged on the blog.

Visit Blog


This is actually a misnomer, it's not too often we're asked these questions, we're just helpful like that.

  • Juno EMR offers a free 30-day trial on all new accounts. If you would like to continue using our service after 30-days, you will have to upgrade to a paid subscription through your account manager.

    If you have upgraded to a paid subscription and you cancel your account you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made.

  • You can cancel your Juno EMR account at any time by contacting your account manager, sending an email to or by calling us at 1-888-686-8560. We charge subscribers on a month to month basis with no long-term contracts so you can cancel anytime and you will not be charged again.

  • Electronic Lab upload modules are integrated in Juno EMR for most major lab providers in BC, Alberta and Ontario with HL7 file data standards. This includes Excelleris, LifeLabs, CML, and more! Some electronic lab uploads are manual and others are automatic. Contact us to find out which lab reports have been automated with our hosted system and which ones we are currently working on.